Passionate product designer with a strategic mindset, dedicated to crafting human-centered experiences that drive meaningful impact.
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Overcame challenges with a complex user interface by redesigning the accounts summary page. My data-driven approach led to a 42% reduction in negative comments and a 78% increase in CSAT.
Identified and addressed critical usability issues in an integrated patch management system. My user-centered approach led to a 57% increase in task completion ease.
Improved user satisfaction and efficiency with a redesigned DeltaV logbook dashboard. Resulting 70% increase in dashboard engagement and an 88% increase in ease of access.
A mobile and watch application to make sure friends and family are safe while traveling, especially when alone
Achieved a 30% increase in website engagement through a comprehensive redesign of the CWC website.
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